APPI Compliance

The app used for assuring the GDPR/CCPA/APPI/PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service

Data Rectification

You can use the link below to update your account data if it is not accurate.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to personal data

You can use the link below to request a report which will contain all the personal information that we store for you.

Do not Sell My Personal Information to Third Parties

You can submit a request to let us know that you do not agree for your personal information to be collected or sold to a third party.

Right to be forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore .

Shipping and Delivery

Shipping & Delivery

The shipment of the items ordered will take place as soon as possible, usually between 3 and 5 working days (Saturdays and Sundays excluded). You will find detailed information once the order is completed.
It is not possible to request a precise delivery time, an appointment, or to be notified by the courier before delivery. In case of impossibility to receive the order at home, indicate an alternative address (neighbour, caretaker, workplace, relative, friend, etc.) where to make the delivery. Alternatively, you can take advantage of the free deposit hold service. Delivery takes place at street level. The name of the person or company that you enter in the order form must correspond exactly to what is reported on the intercom or bell.
Packaging and shipping is done with extreme care and precision, in order to guarantee the integrity of each individual product, however if the product does not arrive in good condition, we invite you to notify us immediately. Damaged products that will be reported after 24 hours cannot be refunded or replaced.
To protect your privacy as much as possible, the products ordered on our site will arrive in a package containing only the generic wording "Herbal products", without detailed information on the content (with the exception of some types of foreign shipments, for which the detailed indication of the contents in the transport document).
The shipping costs for North America are 41.00 USD and 62 USD for Canada and Mexico for ordinary shipping . The amount of the expenses will be shown in real time on the order form based on the shipping and payment methods you choose, in order to allow you an immediate evaluation of the total expense.
For orders equal to or greater than €150, we will pay the postage!
Delivery methods and times : orders will be shipped via UPS and other couriers, and delivered approximately in 3-5 working days, excluding Saturdays and holidays.
Delivery will usually take place in the central hours of the day (09:00 - 18:00). is not responsible for delays in delivery caused by the courier, or by force majeure.
In case of absence, or incomplete or incorrect address, the order will be stored at the courier's office, and it will be possible to request a second delivery attempt or collect it in person within 7 days.
Shipments abroad : we do not currently ship abroad. Shipping costs are calculated based on the weight of the products ordered and shown in the online form before sending the order.
Withdrawal in store : it is possible to place an order on the site and go to the store, in Via Milite Ignoto 12 in Ispra to make the collection. To choose this possibility, choose the "pick up in store" option when choosing the shipping method, in this way, you will not be charged for shipping costs and you will be notified by email when the order is ready for delivery. withdraw.
Invoicing : the shipment is accompanied by an order summary, or by the invoice, only if requested at the time of the order (by selecting the appropriate box on the order form and specifying the billing address). It is not possible to issue an invoice after the order has been shipped.

Where is my package?

By accessing your Customer Area , you can check the processing status of your order and the progress of the shipment.
If this does not happen, please check that it has not been blocked by your anti-spam system, in which case it is important to mark the e-mail as "not spam", to avoid losing communications from us.

Confirmation of Orders

Each order placed on our site will be followed by a communication via e-mail which will confirm receipt of the order and will summarize the details of the order itself. A subsequent e-mail will confirm acceptance and fulfillment of the order. order. The latter will contain a link through which you can follow the status of your shipment online.
If you do not receive the e-mails mentioned above, please check that it has not been blocked by your anti-spam system (in which case you will have to mark it as "not spam"). If despite this you still encounter the same problem, we advise you to contact us at the following address: or at the following number:
0332 780 588
You can also check the status of your order by accessing your Customer Area.


Terms of payment

Payment for our products can be made:
  • via PayPal or Visa, Mastercard, PostePay credit card (or other enabled prepaid cards), on PayPal secure server
  • by advance bank transfer
Orders paid by bank transfer will be shipped upon receipt of payment. To facilitate the preparation of the order, you can send an email to the following address: , attaching the payment receipt.
The payment data will also be shown in the order confirmation e-mail.

Payment Security

Payments by credit card are made through the secure servers of Paypal, leader in online payments, which uses SSL (Secure Socket Layer) connections with 128-bit encryption, which offer maximum security.
When you place an order and choose to pay by credit card, you will be directed to a Paypal page where you can enter your card number, which will only travel in encrypted form between your computer and Paypal's secure server, it will never pass through our server and will not be recorded or stored by us in any way, therefore making it impossible to intercept or use in any other fraudulent way, neither during nor after the purchase.

Returns Policies

Returns & Right of Withdrawal

Pursuant to Legislative Decree 206/2005 (Consumer Code), you have the right to withdraw from the contract without penalty and without specifying the reason within 14 working days from the day you receive the products. To exercise the right of withdrawal, you must notify us of your decision by an unequivocal statement, for example by e-mail or postal mail, within the expiry of the withdrawal period.

Subsequently you will have to return the products intact, in the original packaging, within 14 days of communicating your wish to withdraw, to the following address: Erboristeria L'albero della vita - Via Milite Ignoto 12 - 21027 Ispra.

The return of the products is at your expense and under your responsibility. Do not return products COD, as they will not be accepted.

As soon as we have received the products, we will refund the sums paid to us, including delivery costs (with the exception of the additional costs deriving from your possible choice of a type of delivery other than the least expensive type offered by us) within 14 days, with the same means of payment used by you, unless otherwise agreed, and at no cost to you.

If the ordered products are not collected and returned to the sender, you will still be required to pay the shipping costs incurred by us for returning the package.


The right of withdrawal referred to in articles 52 to 58 for distance contracts and contracts negotiated away from business premises is excluded in relation to:

  1. a) service contracts after the complete provision of the service if the execution has begun with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;
  2. b) the supply of goods or services whose price is linked to fluctuations in the financial market which the professional is unable to control and which may occur during the withdrawal period;
  3. c) the supply of made-to-measure or clearly personalized goods;
  4. d) the supply of goods liable to deteriorate or expire rapidly;
  5. e) the supply of sealed goods which do not lend themselves to being returned for hygienic or health protection reasons and which have been opened after delivery;
  6. f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
  7. g) the supply of alcoholic beverages, the price of which has been agreed at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on market fluctuations which cannot be controlled by the trader;
  8. h) contracts in which the consumer has specifically requested a visit from the professional for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of this visit, the trader provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to these additional services or goods;
  9. i) the supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;
  10. l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
  11. m) contracts concluded at a public auction;
  12. n) the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities if the contract provides for a specific date or period of execution;
  13. o) the supply of digital content through a non-material support if the execution has begun with the express agreement of the consumer and with his acceptance of the fact that in this case he would have lost the right of withdrawal.

In compliance with article 59, items c, d, e and f, we avail ourselves of the right to withdraw from returns on the following products: Perishable or custom-made products (such as herbal teas and loose herbs, food supplements, eco-bio cosmetics , essential oils, Acqua di Ispra and Perle di Ispra), unopened or partially used products.

You will be responsible for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning.

Buy on our site in complete peace of mind by paying with Paypal: if something should not satisfy you, the return costs are free! (service offered by Paypal)

Product Quality and Warranty


All purchased products are qualitatively guaranteed.
For any problems relating to the transport of the products, the customer is required to check the integrity of the package and its contents and to notify us of any anomaly within 24 hours of receipt.

Quality & Transparency

The cost of the products that you find on our site are inclusive of VAT.
Aqua di Ispra and Perle di Ispra are registered trademarks of Daniela Ferrari's L'Albero della vita herbal shop, all rights reserved.
Shipping costs are specified at checkout. There are no other additional costs.
The price of each individual product is intended to be valid until the latter is modified by the owner, however its validity is guaranteed if a product has already been ordered by the customer before its modification.
It should be specified that in order to order on this website you must be of legal age.
We inform customers that all the products you find on our site are processed in collaboration with the following collaborators:
- Di Leo (food supplements)
- Lemuria (dietary supplements)
- Alchemy benoit (dietary supplements)
- Wellness health point (food supplements)
- Erboristeria Magentina (herbal products)
- Farmaderbe (food supplements)
- Phitofilos (eco-bio cosmetics)

Respect for the Environment

With a view to respecting the environment, we try to contribute in our small way by using recyclable materials such as newspaper, cardboard and recycled polystyrene as packaging material in the packaging of parcels. In this way we save, you save and nature wins.

The products for sale on this site are absolutely NOT TESTED ON ANIMALS, and totally FREE OF GMOs (genetically modified organisms).

For products that come from disadvantaged regions of the world, we choose suppliers who follow the guidelines of Ethical Trade.

User protection

Privacy protection

Personal data collected through this site will be processed in accordance with EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter RGPD - General Data Protection Regulation).
The data controller is Erboristeria l'Albero della Vita, in the person of its pro tempore legal representative. The contact details of the data controller are shown at the bottom of this page.

The categories of data collected are those necessary for personal identification for the execution of the sales contract (name and surname, tax code, postal address, products ordered) and related communications (telephone and e-mail contact details).

The data provided will be used exclusively for the execution of the sales contract, the shipment of orders, and the display of the relative data in your private area on this site.
If you have explicitly requested it and have provided the relative consent, the data will be used to send periodic information (newsletter information, commercial offers).
In both cases mentioned above, the provision of data is necessary in order to be able to fulfill the related activities.

The data will be kept confidential and communicated only to the persons in charge of preparing shipments and invoicing, delivering products, collecting payments, for the time necessary for the execution of the contract, and to suppliers of services for sending communications via and - email and request for reviews on the site and on the products; in no other case will they be communicated to third parties. You can request updated details on these subjects at any time by writing to the data controller. For the sending of informative and commercial communications, the data will be processed for the time in which the interested party gives consent, and may be communicated to the providers of the communication sending services.

The data will not be transferred to third countries or international organizations, possibly excluding some of the subjects mentioned above, which guarantee to process the data according to the principles of the RGPD.
The data will be archived and stored to fulfill the legislative and fiscal obligations in force and subsequently for statistical purposes, for the time necessary for these purposes. adopts the security measures established by the legislation on the protection of personal data (in particular art. 32 of the GDPR) and by the good practices of the sector, in order to guarantee the maximum security and confidentiality of the data processed and to prevent the diffusion or unauthorized access.

Pursuant to art. 12 and following of the GDPR you have the right, by contacting the data controller: to obtain confirmation of the existence or not of personal data concerning you and to know its origin; to know the purposes of the processing, the data retention period, their circulation area and access their content in an intelligible form; to request to update, modify, correct, rectify, supplement your personal data; to request cancellation, transformation into anonymous form, blocking of data processed in violation of the law or limitation of processing; to oppose the processing for legitimate reasons; to request the deletion of data in the cases provided for by art. 17 of the GDPR; for data processed on the basis of the consent provided, you have the right to withdraw the consent, without prejudice to the lawfulness of the processing carried out before the withdrawal; to oppose the processing of data for the purpose of sending advertising material or commercial communication; to receive a copy of the data provided and request that such data be transmitted to another data controller in a structured format in common use; you have the right to lodge a complaint with the competent supervisory authority pursuant to art. 77 and following of the RGPD, if it deems a violation of your rights.
You have the right to know the identification details of the data controller, of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them.
The services on this site are reserved for adults. Minors may use its services only with the authorization and supervision of their parents or guardians.

Cookies & Policies

By using the site (hereinafter, for brevity, "the Site"), you are consenting to the use of cookies in accordance with this Cookie Policy. If you do not wish to consent to this use, you must set your browser appropriately (with the instructions you find below) or do not use the Site. If you decide to disable the cookies set by the Site, this could prevent them from being used correctly. functioning.

What are cookies
Cookies are sets of data that can be sent from a website to your browser, and saved by it on your computer (or other internet-enabled devices, such as smartphones or tablets).
A cookie contains the name of the website from which the cookie comes, the "expiration" of the cookie (ie how long it will remain on your device), and a value, which is usually a unique identification code.
Cookies are safe: they are not executable code, they only contain the information written by the website, and can only be read by the site that created them.
Cookies can be used in various ways: as an aid to navigation on a website, or to allow some advanced features (for example e-commerce shopping carts, password-protected user areas), to memorize user preferences relating to the website (for example the language), for statistical purposes, as a tracking and profiling tool to display advertisements relevant to the user's interests, and much more.
For more information on cookies, please refer to (in English).

Types of cookies
There are two types of cookies: "session" cookies and "persistent" cookies. Session cookies are temporary cookies that remain stored on your device until you leave the website or close your browser. A persistent cookie remains on your device even after the browser is closed, until it expires or until it is canceled by the user.

Third party cookies
Third-party cookies are cookies set by a website other than the one you are currently visiting. For example, if a site contains a Facebook "Like" button, that button may set a cookie that can be read by Facebook.
If a user believes that this could be a source of concern and interference in their privacy, they can disable third-party cookies in their browser settings.
For further information on the use of cookies for profiling, please refer to 

Cookie management
There are several ways to manage cookies and other tracking technologies. By changing your browser settings, you can choose whether to accept or reject cookies, or receive a warning message before accepting a cookie from the websites you visit. You can decide to accept or reject all cookies, or only those of third parties, or those relating to one or more specific websites.
If you use multiple navigation devices, or multiple browsers, the setting must be made in each of them.
Please note that by completely disabling cookies in your browser, many websites will no longer be able to function properly. uses the following cookies:
Session cookies : a technical cookie is used to ensure some essential functions of the Site (for example the order procedure and any login made by registered users).
Persistent cookies: a technical cookie is used to allow the functioning of the shopping cart and the list of favorite products. It has a duration of one year.
A persistent cookie is also used which stores the consent given by users to the use of non-technical cookies.
All the aforementioned cookies are strictly necessary for the functioning of the Site, and not subject to prior consent, since they are essential to ensure the services requested by the user.
Third-party technical cookies: uses some features made available by Facebook ("Like" and "Share" buttons), Twitter ("Share" button), Whatsapp ("Share" button), eKomi (management of reviews on the site and on the products), which do not create cookies on the device, and also by Google (Google Analytics, site visit statistics system): Google declares that Google Analytics cookies do not contain any personal data on the user, and not to associate the user's IP address with any other data held in order to obtain a more detailed user profile. The Google Analytics cookies used on the Site use anonymisation of the IP address, which prevents the user from being uniquely identified, so they are similar to technical cookies and do not require prior consent (Google Analytics Cookie Policy ) .

Other non-technical cookies
On some occasions, the site may use non-technical cookies, subject to prior consent and which you can authorize or not through the "Cookie banner" that appears on your first visit to the site; subsequently, you can modify the consent at any time by clicking on the "Cookies consent" item in the footer of the site. These cookies fall into the categories described below.
Statistical cookies (analytics): they are used to measure traffic, understand how the site works, how visitors interact with it and if there may be technical problems. These cookies are not used to collect information that identifies visitors. The site may use this type of cookie provided by: Microsoft , Hotjar .
Customization and functionality cookies: they allow the site to remember the choices made by the user and to provide advanced and more personal features, including the personalization of some sections of the site to provide content more relevant to the user's choices and interests. The site may use this type of cookie provided by: Hotjar , Sendinblue .
Profiling and marketing cookies: they are used to measure the effectiveness of advertising campaigns and provide personalized commercial content based on user behavior and preferences. The site may use this type of cookie provided by: Google , Facebook/Meta , Sendinblue .
The Tree of Life by Daniela Ferrari
Via Milite Ignoto 12 - 21027 Ispra (VA)
VAT number: IT03269370122
Business register of Varese n° 337233
Customer service:
Phone: 0332 780 588
NB: To allow us to process any of your requests for assistance as quickly and completely as possible, we suggest that you contact us via email : in this way, our staff will have the possibility to carry out the appropriate checks in detail and assist you as quickly as possible. and accuracy.

For more information